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“Shiprocket dashboard ≠ Odoo orders.”
Three couriers, three dashboards, no single view of where a package actually is. We unify state from every aggregator into the order record.
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“Driver app is on WhatsApp.”
Photo of POD shared in a group, manifest reconciled on Monday morning. We ship a driver PWA with offline scans and live POD upload.
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“RTOs lose money silently.”
Returns sit in a courier warehouse, never re-graded, never restocked. Our RTO reconciliation auto-credits and restocks within 24 hours of receipt.
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“Dock scheduling on Google Sheets.”
Truck arrives, nobody knows which bay, security calls the manager. Slot booking with vendor self-service replaces the spreadsheet.
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“Fuel logs separate from accounting.”
Fuel cards reconciled monthly, never tied to a trip. We bind every fill to a route so cost-per-km is real, not estimated.
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“Customers call support to track.”
Twenty percent of helpdesk volume is “where is my order?” A branded tracking portal with SMS+WhatsApp pings drops that to single digits.