What we hear
Six things hotel ops say on every call.
OTA parity drifts, F&B reconciles next week, housekeeping runs on walkie-talkies. Almost every property has all six.
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“OTA inventory out of sync.”
Booking.com sells a room you don’t have. Channel manager with real-time stop-sell and pooled inventory fixes this.
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“F&B billing separate from rooms.”
Guest signs at restaurant, settled at checkout from a paper chit. F&B-folio bridge posts charges to the room ledger live.
⌖
“Housekeeping on walkie-talkie.”
Front office calls floor, room status updates by voice. Mobile HK app updates clean/dirty/inspected in real time.
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“Channel rate parity drifts.”
One OTA sees a different price for ten hours, you lose a corporate deal. Parity-aware pricing engine maintains rates across channels.
⌘
“Guest profile lost between visits.”
Returning guest treated as a stranger, preferences forgotten. Unified guest profile carries history, preferences, allergies, spend.
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“Group bookings hand-stitched.”
Twenty rooms for a wedding, rooming list rebuilt three times. Group booking module with rooming list, billing splits, master folio.