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Odoo Email, SMS, Social & Events

A campaign click that actually updates the CRM record.

Odoo Marketing isn’t one app — it’s four (Email, SMS, Social, Events) that all write to the same contact and the same CRM pipeline. Open a campaign, click a link, register for a webinar, and the lead score, the tag, and the next activity update on the actual opportunity — not on a dashboard that lives somewhere else and syncs badly once a night.

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What Odoo Marketing does out of the box

Four apps, one contact record.

Each app is capable on its own. The actual value is that none of them are silos.

Drag-and-drop email builder

Block-based editor, no HTML required. Building blocks pull straight from your product catalogue and website theme, so a promo email looks like the site it’s promoting, not a generic template.

SMS blast campaigns

Send to a filtered contact segment straight from the same interface as email. Opt-outs and delivery reports feed back into the contact record automatically — one unsubscribe list, not three.

A/B testing & link tracking

Split a campaign across subject lines or content variants, and every click, open, and bounce is logged per-contact, not just as an aggregate percentage on a report nobody trusts.

Social post scheduling

Queue posts across LinkedIn, Facebook, Instagram and X from one calendar, with UTM-tagged links that report back into the same campaign so a social click and an email click land in the same funnel view.

Event registration & ticketing

Public event pages, ticket tiers, online payment, and badge/QR check-in, with every registrant becoming (or updating) a CRM contact the moment they buy a ticket.

Marketing automation flows

Trigger-based journeys — tag applied, form submitted, event attended — that wait, branch, and send the next step without a human re-running the list every week.

Where the default setup breaks down

Campaigns that report numbers vs. campaigns that update leads.

Bolted-on marketing tool

  • Mailchimp/Brevo contact list synced to the CRM once a night, if at all
  • A click in the email tool doesn’t change the lead’s stage or score in the CRM
  • Nobody knows why a sending domain got flagged — deliverability just quietly drops
  • Event registrants land in a spreadsheet, get manually re-entered as leads days later
  • “Automation” means someone exporting a segment and re-uploading it weekly
  • Two different unsubscribe lists across email and SMS tools, so opted-out contacts get texted anyway

Configured to fit

  • One contact record across CRM, Email, SMS, Social and Events — no sync, no lag
  • A campaign click updates the lead’s engagement score and can move it to the next pipeline stage automatically
  • SPF/DKIM/DMARC configured on your sending domain before the first campaign goes out, not after it lands in spam
  • Event ticket purchase creates or updates the CRM contact in real time, tagged with the event as source
  • Drip journeys run on triggers — no attendee, tag, or form submission requires a human to notice and act
  • One opt-out list respected across email and SMS, enforced at the database level
What we typically build on top

The 20% that makes it yours.

The apps ship complete. What’s usually missing is the wiring between marketing and the sales team that has to act on it.

Automated drip journeys (welcome, re-engagement, post-event) Lead scoring tied to campaign engagement WhatsApp broadcast campaigns Sending domain & deliverability setup (SPF/DKIM/DMARC) Campaign attribution reporting into CRM pipelines Event check-in kiosk & badge printing Multi-list segmentation rules Social calendar approval workflows SMS-to-lead capture forms Custom email template design matching brand

Representative example: a team running a quarterly product launch typically wants a journey that starts with an email teaser, follows up by SMS to non-openers, and automatically flags anyone who registers for the launch event as a hot lead in the CRM pipeline — without a marketer manually cross-referencing three exports. This is an illustrative pattern, not a specific past engagement.

1–3 wkstypical Marketing app setup
2apps shipped by Entrophy on apps.odoo.com
30 dayspost-launch support included
100%source code & data ownership, always

Get a free marketing automation audit.

We’ll look at your current email/SMS/social tools (or lack of them) and tell you honestly what Odoo covers out of the box versus what needs custom journeys or attribution work. Fixed-scope quote, no deck.